How to Respond to Naysayers

From the LotRO private beta sign-up FAQ:

Q: Why should I bother with Palantir? I’ve been on Bullroarer and other Turbine Beta programs – I’ve filed bugs and offered feedback and nothing was done. Clearly no one listens – it’s just a huge waste of time.

A: This is one of those questions that is difficult to answer because we can’t tell you the ins and outs of how things are prioritized or addressed here. All we can tell you is this program works – we’ve seen it work – and while it may not seem like it on the outside, all decisions are made with the best intentions for the game in mind.

Not all bugs you report will be fixed before the patch goes to Live. Not all feedback that you offer will be acted upon or implemented. However, this does not mean any of it is ignored or considered a waste. We have a schedule, we have to prioritize. Sometimes we make the right decisions, sometimes we don’t. But we all have the same goal – to make LOTRO the superior experience it deserves to be.

I’m mostly posting this so I can refer back to it someday. But seriously? That is an excellent response. No messing around, just address the concern straight on without any sugarcoating.